Frequently Asked Questions
- QWhat is Luxor Dental Plans?
- Luxor Dental Plans is a credentialed network of general dentists and specialists who offer eligible members pre-negotiated reduced fees for every dental procedure. Eligible members can save on all common dental procedures at participating general dentist and specialists locations.
- QAre Luxor Dental Plans participating dentists credentialed?
- Yes. All participating Luxor general dentists and specialists must pass initial credentialing and regular re-credentialing. Credentialing includes, but is not limited to, verification of state dental license, current malpractice insurance, and good standing with their State Board of Dental Examiners.
- QIf my dentist isn't in the network can he or she participate in Luxor Dental Plans?
- Yes. You can nominate your dentist online or through one of our Customer Service representatives by calling toll-free (888) 894-2733.
- QCan I save on dental service that I have already started?
- No. Dental work in progress is not eligible for the pre-negotiated reduced fees. "Work-in-progress" is defined as any dental work begun prior to the start of your eligibility for Luxor Dental Plans. Work in progress typically applies to orthodontics (braces), crowns that have been prepped, root canals that have been started, etc.
- QOn what procedures can Luxor Dental Plans help me save money?
Luxor network savings apply to all common dental services including:
- root canals
- periodontal treatment
- dental implants
- cosmetic procedures such as teeth whitening.
- QWhat is your refund policy?
- We are confident that you will be satisfied with your dental plan. However, in the event that you are not satisfied, you may cancel in thirty (30) days and receive a full refund less your application fee.
- QWhen will I get a card?
- You will receive your ID cards in about 5 to 10 business days.
- QWhen can I start using my dental plan?
- Your dental plan benefits go into effect the fifth (5th) day of the month immediately following your enrollment date.
Still Have Questions?
Contact one of our knowledgeable Customer Service representatives by calling toll-free (888) 894-2733 or by visiting our contact page.